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技術(shù)支持工程師職位要求:
內(nèi)部推薦請發(fā)送到 yyu at redhat dot com or hli at redhat dot com
Job Title: Technical Support Engineer
Division: Global Support Services, Red Hat
Job Location: Beijing, China
Contact: gsschina-hire@redhat.com
Technical Support Engineer
The position is for a Technical Support Engineer in the GSS (Global Support Services) division of Red Hat to provide technical support to greater China and global customers. A senior position may be offered depending on the profile of the candidate.
As a part of the responsibilities, the candidate is expected to:
* Answer telephone hotline and web based inquiries from customers regarding Red Hat software
* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions
* Use professional concept and exercises judgment within defined procedures
* Have an understanding of different installation methods, networking, firewall, security, clustering, web servers, and any database
Job Requirements
* Two or more years of experience (5+ for senior) in troubleshooting, debugging, and configuration of different applications especially related to Linux.
* Deep understanding of Linux/Unix and Open Source
* Understanding of Operating Systems especially Linux, programming languages and Software Engineering.
* Specific experience in Kernel, TCP/IP, LDAP/NIS, NFS, SAMBA, TCP/IP. Enterprise Hardware (like SAN/NAS) a plus
* Good knowledge on Java, J2EE or JBoss a plus
* Well developed reading, writing and speaking Mandarin Chinese and English skills
* Fluent Cantonese speaking a plus
* Ability to convey information concisely and clearly to all levels of clients
* Prior experience in a support role is preferred
* Active participation in LUGs (Linux Unix Groups) and Open Source Projects will be an added advantage
* Senior engineers are expected to lead small teams and mentor junior people.
* Degree preferably in a scientific, technical or Computer Science. |
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發(fā)表于 2007-05-18 11:40
